The business process outsourcing industry in the Philippines has grown 46% annually since 2006. This boom is led by demand for offshore call centres. This massive increase has a lot to do by how the Filipino work ethics is. Among all the services offered by outsourcing and offshoring sectors, call centres are the most in demand for. Most Western countries pride the Philippines’ attitude and skills in providing services.
Call centres began in the Philippines as plain providers of email response and managing services. These have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business to customer support, online business to business support.
One of the most common reasons why the Philippines is the top choice for offshore outsourcing is because of the country’s low cost of living. In order for companies abroad to maximise productivity with a lesser monetary input, they outsource. Aside from this, the demands in working in a call centre industry are difficult and challenging. Since call centre industries must depend on their clients' timeframe, work schedules usually vary and are placed in evening shift. Fortunately, Filipinos adapt easily to this kind of work habit that they are still able to provide quality to their clients’ customers. Aside from these, the Philippines has a high literacy rate and are very proficient in English making it easier for global companies and customers to communicate with them.
Up to this day, the Philippines has over 800 call centres nationwide and is one of the largest money-remitting companies in the country’s economy. It has helped ease the employment crisis by being more specific on skills and work ethics than educational attainments. Although call centre industries require managers and supervisors to have a degree and is fluent in English at the same time knowledgeable in information technology, anyone can apply for customer service representatives.
Other technical jobs that companies outsource offshore are internet marketing strategies that involve web development and graphic designing, virtual assistance, search engine optimisation and a whole lot more. With the country’s sustained growth, there is no reason for the Philippines to reduce its position in the past decade.
Offshoring and outsourcing are really good partners that makes the business grow into a success.