US House Bill 3596 and its Effect to the Philippine BPO

The recent state of the global economy is shaky and unstable and first world countries such as the United States of America are one of the most affected. Due to the recession, debts continue to rise and left thousands of US citizens jobless for the past several months. This phenomenon is has been on-going for several years now and the US government is constantly finding ways on how to sustain their citizens amidst the country’s financial problem.

Recently, there is a pending bill in the US congress called H.R. 3596 or The United States Call Centre Worker and Consumer Protection Act. This bill aims to discourage US companies to outsource their operations and will penalise those who will be giving jobs overseas. The US is one of the Philippines’ clients however according to business analysts; this will not affect the Philippines’ economy and employment rate greatly once this bill will be passed. In fact, some even say that this would be more disadvantageous for the US.

Philippine offshore outsourcing is considered the second best in the world next to India. The primary reason why the country became so popular in the field of offshore outsourcing is because of its low costs on high quality services. Aside from this, most foreigners pride the country’s work ethics. It is said that Filipinos are very easy to work with. Aside from their globally competitive skills and knowledge, they are easy to communicate with as they are fluent in speaking and writing in English. Aside from this, Filipinos are known to be hard working and enthusiastic at the same time. They are respectful and are not argumentative. Most of all, they value the needs of their customers and are sincere on providing the best quality of services.

The Filipino traits are one of the solid reasons why analysts say that the Philippines wouldn’t be that affected if ever House Bill 3596 is passed. The US isn’t the only major client the country has and it is false that outsourcing offshore is killing the States’ economy.

Economists and business analyst this US congress move to be a little unclear when it comes to providing a better employment rate for the country. With USA’s cost of living, it would still be far more expensive than offshoring it to the Philippines. Thus, companies would suffer from greater expense damages for productivity. Looking at it this way, progress would become a little slower when insourcing. As for the Philippines, BPO companies are eyeing for 16-20% growth this coming 2012 and more job opportunities keep on arriving