Philippines BPO Services: Outsourcing and Offshoring

Business process outsourcing is one of the most in demand internet marketing strategies nowadays. The main reason why it’s become so popular is because of outsourcing’s ability to maximise productivity without placing a lot on its monetary and labour input. Outsourcing’s number one characteristic is that an external company provides the services. This way, it helps any business to save expenses on in-house setup needs such as equipment, location, wages, miscellaneous and so on. Aside from cutting the budget, outsourcing also helps a business owner to be more time-efficient and focus more on the business’ important aspects rather than the daily tasks. And to really save money, most companies hire their outsourcing partners offshore.

For first-timers, the idea of entrusting your company to a service provider in an unfamiliar country might make you hesitant. But with the way it is today, this is the most efficient and money-saving business move. All you have to do is to find the right offshore outsourcing company for your business. One of the most reputable countries in the field of offshore outsourcing is the Philippines.

Business process outsourcing began in the Philippines back in the late 90s going to the early 21st century. It wasn’t until 2006 that the country became one of the top five outsourcing service providers in the world. Today, the Philippines ranked as the second largest and best business processing outsourcing industry. This is because of the call centre industry’s instant boom and the number of companies hiring the Philippines’ services every year.

There are a lot of advantages on outsourcing in the Philippines other than decreasing the expenses. Filipino employees are prided on their quality of work and ability to get along well with their business partners and clients. The country’s high proficiency in English has also helped it earned massive number of companies from western countries. Filipinos working in the business processing operations industry are well-known for their productivity, good manners and light heartedness. As country known for its tremendous hospitality, the BPO industry reflects the Filipino culture that is loved.

On the other hand, the level of skills and knowledge is also prioritised. Most BPO companies require at least two year in college when hiring for customer sales representatives. For jobs that involve higher, more professional skills, people with degrees related to information technology is required. All in all, the Philippines unique ability is that they provide the best quality they can and still stay happy, composed and professional at their job at the same time. This way, it’s more fun to outsource in the Philippines.